FAQ

Shipping

Do you offer free shipping?
Yes! We offer free standard shipping on all orders to the United States. Shipping rates for other destinations are calculated at checkout.

How long does shipping take?
Orders are processed within 1-2 business days. U.S. orders typically arrive within 3-7 business days after shipment. International delivery times vary by destination.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.

Returns & Refunds

What is your return policy?
You have 14 days from the date of delivery to request a return. Items must be unused, unworn, and in their original packaging. See our full Refund Policy for details.

How long do refunds take?
Once your return is received and inspected, refunds are processed within 5-10 business days to your original payment method.

Payments

Is it safe to enter my payment information?
Yes. All payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details. Learn more on our Secure Payment page.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, and PayPal where available.

Orders

Can I change or cancel my order?
Please contact us as soon as possible at mapleemory865@outlook.com. We process orders quickly, so we can't guarantee changes once an order has been submitted, but we'll always do our best to help.

I still have a question — how do I reach you?
Email us anytime at mapleemory865@outlook.com. We typically respond within 1-2 business days.