Refund policy

We want you to be happy with your purchase. Please review our return and refund policy below.

Return Window

You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, unworn, and in the same condition that you received them, with original tags and in the original packaging.

How to Start a Return

To start a return, please contact us at mapleemory865@outlook.com with your order number and the reason for the return. Once your return is approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately at {{ email }} if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect item, the customer is responsible for return shipping costs.

Exceptions

Certain items, such as final sale items, gift cards, and personalized or made-to-order products, are not eligible for return or refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

If you have any questions about our return and refund policy, please contact us at mapleemory865@outlook.com